James Electrical and Property Services (JEPS) will carry out the works for the customer in accordance with the quotation which is accepted by the customer subject to these terms and conditions which form the contract:The customer can accept the quotation within 30 days from and including the date of the quotation provided that the customer allows the works to be commenced within 90 days from the date of the quotation. JEPS shall be entitled to sub-contract any part of its rights or duties under the contract to an associate company or approved contractor.The customer has the right to cancel this contract within 48 hours unless work has commenced. In the event that the customer cancels outside the 48 hour period, JEPS shall be entitled to withhold the sum of up to £100 from the deposit to cover its costs, expenses and lost time.



The customer shall ensure that an electricity supply is available to their property during the carrying out of the works. Before work commences the customer shall (at the customer’s expense) obtain all consents, including building regulation and planning consents which are necessary to enable JEPS to carry out the works. The customer shall allow JEPS to carry out the works during normal working hours (Monday-Friday, 8am-5pm). JEPS may in its discretion agree to work outside these hours. Unless otherwise agreed in writing, if asbestos or any other hazardous materials is discovered at the property whilst carrying out the works, JEPS shall be entitled without liability to the customer to suspend the carrying out of the works until the hazardous material is made safe or removed. The customer shall at their own expense ensure that the hazardous material is removed safely, or made safe, by someone who has authority, licence and expertise to carry out such works. The specification of the works shall be that set out in the quotation. Unless otherwise stated the quotation does not include: (a) the rectification of defects in the existing electrical installation; (b) any electrical safety devices such as residual current circuit breakers. Wherever possible JEPS will use existing routing for its wiring (“Flush Installation”). This may not be possible due to the condition or structure of the property, in which case JEPS reserves the right to conceal the wiring within plastic trunking or conduits which will not sit flush to existing decorations. Where flush installations are carried out, JEPS undertakes to fill in holes for cables and cable runs, but does not undertake to carry out “finish standard plastering” or to make good decorations to walls, floors or other parts of the property. JEPS is not responsible for the refitting of any fixtures and fittings moved or removed during the course of the works. JEPS is not liable to make any alterations to the earthing system which is provided by the Customer’s electricity supplier. In the event that JEPS believes that any works are necessary to the earthing system, the customer agrees to arrange for these works to be carried out at its own expense prior to JEPS completing the works under this contract. If JEPS has to move or remove fixtures and fittings at the property including carpets, to enable it to carry out the works and such items are difficult to move or remove without causing damage to the property or the fixtures and fittings themselves then JEPS shall first advise the customer of this fact. If the customer instructs JEPS to remove such fixtures and fittings then JEPS will have no liability to the customer for any loss or damage caused by their removal provided that reasonable care is taken by JEPS. JEPS shall not be liable to the customer or deemed to be in breach of the contract for any delay or failure that was due to any cause beyond JEPS reasonable control (including but not limited to any act of God, government act, fire explosion, accident, civil commotion or the discovery of hazardous material at the property). In the event that a fault develops which is not due to a fault in the works but in the power supply or its metering the customer agrees to deal direct with his electricity supplier to have the fault rectified.PRICE JEPS may quote the customer an additional price where: (a) the Customer requests additional or different works to those set out in the Quotation; (b) rectifying any damage to the works which has been caused by the customer or any third party not engaged by JEPS. Provided that in the event that the customer does not accept the revised quotation, JEPS shall only be liable to carry out the works that were specified on the original Quotation.



For any work where the quote is more than £200, JEPS will request from the customer the deposit of 50% of the price of the works and will set off such deposit against the final price of the works due from the customer. Where any goods over £30 have to be purchased by JEPS in advance of work being carried out (such as a consumer unit or doors) the cost of the goods must be paid by the customer prior to work being carried out by JEPS. A receipt will be provided. The customer shall pay to JEPS the price of the works less any deposit previously paid immediately upon satisfactory completion of the work. Payment can be made by debit or credit card, BACS or cash. If paying by card, the percentage changed by the card company (usually 1.5%) will be added to the invoice. If the customer fails to make any payment on completion of works then JEPS shall be entitled to charge the customer interest which shall accrue from day to day, on the amount unpaid at the rate of 4% until payment in full is made.



Work (including supplied goods and materials) is guaranteed against defect from faulty manufacture and workmanship as follows: (a) all installed wiring and standard (non electric) internal light switches and sockets are guaranteed for 1 years from the date on which they are handed over for the customer’s use or otherwise noted. (b) All Electrical work governed by part and undertaken is covered by an independent warranty via NICEIC for 6 Years. The guarantees in this clause are strictly subject to the following conditions: (a) the goods and materials supplied by JEPS have not been overloaded, misused, damaged or tampered with other than by JEPS in the course of testing (b) If a valid claim is made by the customer under the guarantee that the works (or any part) are defective, JEPS will at its discretion repair or replace the defective part or parts. Any claim made by the customer must be made promptly and must include sufficient information for JEPS to fully investigate and JEPS must be afforded the right to examine the allegedly defective part of the works. Nothing in these conditions reduces the customer’s statutory rights relating to faulty or wrongly described goods. Your guarantees does not affect your legal rights under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982. You can get advice about your rights from a citizens advice bureau or trading standards department.